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AODA Integrated Accessibility Standards Policy
PURPOSE: The Accessibility for Persons with Disabilities: Integrated Accessibility Standards Policy’s purpose is to provide direction to staff to enable company representatives to meet the requirements of the Accessibility Standards for provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
SCOPE: This was developed to remove obstacles faced by persons with disabilities in order to facilitate their access with respect to information, communication and employment / advancement at Plasman as it applies to Canadian facilities.
POLICY: Plasman shares a commitment to providing accessibility to people with disabilities. The policy / guidelines are intended not only to remain compliant as per the compliance reporting but also, to meet the needs and of persons with disability in a timely manner, by removing barriers to accessibility and continuing to meet the requirements under the Accessibility for Ontarians with Disabilities Act by ensuring the following:
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Our Mission
Plasman strives to be employer of choice, supplier of choice, and investment of choice, through the combined strengths of our people, our processes, and technology. We are committed to develop or provide assistance to ensure dignity and respect when dealing with people with disabilities.
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Our Commitment
It is policy of Plasman that all locations are committed to providing equal opportunity to examine, remove and prevent barriers to ensure access to persons with disabilities. Plasman will provide services, as necessary, in a manner that respects the dignity and independence of persons with disabilities. This policy will be implemented within the time frames established by the Regulation.
Our Value Statement is the cornerstone of our culture. Plasman shares a commitment to accessibility. We respect the differences of individuals and expect fair treatment for all persons regardless of reason.
Diversity: as part of our commitment to excellence, we seek to recognize and remove the obstacles faced by traditionally under-represented groups in order to facilitate their access to and their advancement at Plasman. We respect and celebrate the diversity of people who make up our community.
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Accessibility Plan
Plasman will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to provide equal opportunity for persons with disabilities in cooperation with the company’s commitment to diversity.
The Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, Plasman will provide a copy of the plan in an accessible format.
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Self-Service Kiosks
Plasman will communicate to people with disabilities in ways that take into account their disabilities. We will give consideration for accessibility when designing, procuring or acquiring self-serve kiosks to better server persons with disabilities.
We will train our staff, (as required), on how to interact and communicate with people with various types of disabilities to include the usage of various assistive measures and devices noted below.
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Training Employees and Volunteers
Plasman is committed to provide training (as it applies to facility appropriate to the job duties & functions) to employees, temporary associates, students, volunteers, policy makers, and people who provide service(s) on behalf of the Company, or others as necessary on the requirements of accessibility standards referred to in the Regulation and continue to provide training / information on the Human Rights Code as it pertains to persons with disabilities.
A training record will be kept when training is provided, for new employees at orientation, and/or ongoing when changes are made to the policy,
We will train Plasman staff, as necessary, to communicate with users over the phone in plain language and to speak clearly. We will also make our staff familiar with telephone technologies intended for people with disabilities when such accommodation is requested.
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Information and Communication Standards
Feedback
Plasman is committed to ensuring a process for feedback, including receiving or responding while ensuring accessible formats are available so that persons with diverse disabilities, upon request have ability to provide feedback.
Accessible Formats and Communication Supports
Upon request, will ensure, provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes in the specific need. Consultation with the person making the request in order to determine the accessible format or communication support will be a measure of ensuring the specific needs are corroborated.
Plasman will also notify the public about the availability of accessible formats and communication supports.
Accessible Websites and Web Content
Plasman will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable
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Employment Standards
Recruitment
Plasman will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.
Recruitment, Assessment or Selection Process
Plasman will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
If accommodation is requested, by an applicant, they will be consulted to arrange necessary provision of suitable accommodation, based on the specific requirement of their need due to disability.
Notice to Successful Applicants
When making offers of employment, Plasman will notify the successful applicant of its policies for accommodating employees with disabilities.
Informing Employees of Supports
Upon hire and on an ongoing basis Plasman will continue to inform employees of its policies (including updates) used to support employees with disabilities, including policies of job accommodations that include an employee’s accessibility needs due to disability.
Accessible Formats and Communication Supports for Employees
Upon request for accommodation, we will consult with the employee to provide or make arrangements for accessible formats and communication supports for information necessary to perform his/her job, and information that is generally available to the other employees.
Workplace Emergency Response Information
Plasman will provide individualized workplace emergency response information to employees who have a disability, if such is necessary. Employees are responsible to inform the Company of their need for accommodation in order to provide the necessary accommodation. Once advised, we will work to provide the accommodation / information as soon as practicable.
Where the employee requires assistance, Plasman will with the consent of the employee provide the workplace emergency response information to the designated person to aid the employee.
We will review the individualized workplace emergency response information if/when an employee changes jobs/location within Plasman.
Documented Individual Accommodation Plans
Plasman will maintain a written process for the development of documented accommodation plans for employees with disabilities.
In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.
Return to Work Process
Plasman maintains a documented return to work process for its employees who have been absent from work due to disability and who require disability-related accommodations in order to return to work.
The return work process facilitates the return to work process and will include individual accommodation plans as a part of the process.
This return to work process will not replace or override any other return to work process created by or under any other statute (i.e. Workplace Safety Insurance Act, 1997).
Performance Management, Career Development and Advancement & Redeployment
Plasman will consider the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when reassigning employees.
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Questions about this Policy
This policy has been developed to break down the barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone any questions or requires clarification about the policy please send contact Canadian facility Human Resource Manager at:
Canadian Facility Human Resource Manager Contact Information:
Plasman – Windsor 1 Manufacturing
5250 Outer Drive
Windsor, ON N9A 6J3
P – 519-737-1633 / F 519-737-6519Plasman – Windsor Tooling
5245 Burke Street
Windsor, ON N9A 6J3
P – 519-737-6984 / F 519-737-6572Plasman – Windsor 3 Manufacturing
635 Sprucewood Avenue
Windsor, ON N9C 0B3
P – 226-221-8120 / F 226-221-8121Plasman – Tilbury Manufacturing
Box 538, 24 Industrial Park Road
Tilbury, ON N0P 2L0
P – 519-682-1155 / F 519-682-3355Plasman – Tecumseh Manufacturing
418 Silvercreek Industrial Road
R.R. #1 Tecumseh, ON N8N 4Y3
P – 519-727-4545 / F 519 -727-4549And/or
Human Resource Regional Lead
5245 Burke Drive
Windsor, ON N9A 6J3P – 519-737-6984 Ext. 1220
References:
www.applasman.com “Our Commitments” Accessibility Commitment Statement & Customer Service Policy
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AODA Customer Service Policy
PURPOSE: The Accessibility for Persons with Disabilities: Customer Service Policy purpose is to provide direction to staff to enable company representatives to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
SCOPE: This policy applies to Plasman Canadian employees who represent / provide service to our customers. This can include, but is not limited to senior company executives, directors, managers, sales, engineering, quality and other company representatives.
POLICY: Plasman supports the service vision, principles and mandatory requirements of the Ontario Public Service (OPS) directive with the implementation of this policy. Thereby, we are committed to providing accessible customer service to people with disabilities. The policy / guidelines are intended not only to remain compliant as per the required accessibility report on the customer service standard, but to meet and/or exceed our customer’s needs and expectations by ensuring the following:
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Our Mission
Plasman strives to be employer of choice, supplier of choice, and investment of choice, through the combined strengths of our people, our processes, and technology. We are committed to develop or provide assistance to ensure dignity and respect when dealing with people with disabilities.
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Our Commitment
It is policy of Plasman that all Canadian locations are committed to providing equal opportunity to examine, use and access to our products / facility services for each customer or potential customer. Plasman will provide services, as necessary, both electronically and in person, in a manner that respects the dignity and independence of persons with disabilities.
Our Value Statement is the cornerstone of our culture. Plasman shares a commitment to accessibility. We respect the differences of individuals and expect fair treatment for all persons regardless of reason.
Diversity: as part of our commitment to excellence, we seek to recognize and remove the obstacles faced by traditionally under-represented groups in order to facilitate their access to and their advancement at Plasman. We respect and celebrate the diversity of people who make up our community.
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Providing Goods and Services to People with Disabilities
Plasman is committed to excellence in serving our diverse customer base, including persons with disabilities, and we will carry out our service goals of anticipating information and service needs related to the company’s goals.
3.1 Communication
Plasman will communicate to people with disabilities in ways that take into account their disabilities.
We will train our staff, (as required), on how to interact and communicate with people with various types of disabilities to include the usage of various assistive measures and devices noted below.
3.2 Telephone Services
Plasman is committed to providing fully accessible telephone services to all customers when required.
We will train Plasman staff, as necessary to communicate with users over the phone in plain language and to speak clearly. We will also make our staff familiar with telephone technologies intended for people with disabilities when such accommodation is requested.
3.3 Assistive Devices
Plasman is committed to serving people with diverse disabilities who use assistive devices to obtain, use or benefit from our materials and services.
We will ensure that our service employees are trained in the use of the various assistive devices (as necessary) provided by Plasman, for customers with disabilities while accessing our company materials and services.
We will ensure that employees know how to use available assistive devices intended use.
3.4 Billing
Plasman is committed to providing accessible notices or invoices to all our customers. For this reason, notices or invoices will be provided in alternative formats upon request.
3.5 Other
Alternative format texts are coordinated through the facility operations administrators. For more information about alternative format texts, to include the retrieval and\or photocopying of company material, please request contact the Operations Administrator of Canadian plant locations.
For product or facility assistance please contact your Plasman Sales Representative/ Program Manager or designate. Persons seeking individualized reference assistance may contact their Plasman representative for an appointment to discuss their accommodation needs.
When delivering instructional sessions, Plasman employees will consider the diverse needs of people with disabilities.
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Use of Service Animals and Support Persons
Service Animals
Persons with a disability may enter Plasman premises accompanied by a service animal and keep the animal with them, if the public has access to such premises, and the animal is not otherwise excluded by law. While visiting Plasman Canadian facilities, it is always the responsibility of the person with a service animal to control the animal.
In the event a company staff member is allergic to animals, alternative arrangements will be negotiated.
Support Person
Persons with disability may enter Plasman premises accompanied by a support person and may always have access to that support person.
Plasman may require a person with disability to be accompanied by a support person while on company premises, in situations where it is necessary to protect the health and safety of the person with a disability, or the health and safety of others on the company premises.
Consent from the person with a disability is required when communicating private issues related to the person with the disability, on the presence of a support person.
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Notice of Temporary Disruption
Plasman will make reasonable effort to provide customers with notice in the event of a disruption in the Canadian facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipation duration, and a description of alternative facilities or services, if available. We will not be able to give adequate notice in case of an emergency temporary disruption.
In order to make information accessible the signs and printed notices should be clearly laid out, of sufficient size and easily readable.
The signs and printed notices will be displayed prominently at the entrance to each plant, on notice-boards and at service desks, as necessary.
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Training for Staff
Plasman will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to Plasman employees as part of orientation training for new employees, and on a continuing basis as required.
The amount and format of training will depend on the person’s interaction with persons with disabilities.
A record of training received, (when required), will be kept in Plasman Canadian HR employee file(s).
Training will include:
- The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
- The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429\08);
- Information about Plasman policies, procedures and guidelines pertaining to the provision of company services to users with disabilities;
- How to interact and communicate with people with various types of disabilities;
- What to do if a person with a disability is having difficulty in accessing a Plasman service or resource;
- How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or a support person;
- How to use the equipment or devices available through Plasman that may help with the provision of company services to persons with disabilities.
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Feedback Process
Plasman welcomes feedback, including feedback about the delivery of company services to persons with disabilities. Users can submit feedback to the Canadian Facility Human Resources Manager, at Plasman Canadian Plant locations (refer to contact information section 8 below) and/or Corporate offices. Alternatively, feedback can be submitted to any Plasman employee and/or representative, and it will be forwarded to the appropriate person.
Human Resource Regional Lead
5245 Burke Drive
Windsor, ON N9A 6J3
CanadaTel:
1-519 737-6984 Extension #1220
URL:
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Modifications to this or Other Policies
Plasman endeavors to break down barriers facing persons with disabilities. Plasman is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no change will be made to this policy before considering the impact on people with disabilities. Any policy of Plasman that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
We undertake to consult as needed with Plasman Committees for people with disabilities to provide, review and where possible improve our facilities or services for the disabled.
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Questions about this Policy
If anyone has questions about the policy, please contact Human Resource Regional Lead at North American Headquarters – 519-737-6984 ext. #1220, or electronically at AODA@plasman.com, or contact facility directly at:
Canadian Facility Human Resource Manager Contact Information:
Plasman – Windsor 1 Manufacturing
5250 Outer Drive
Windsor, ON N9A 6J3
P – 519-737-1633 / F 519-737-6519Plasman – Windsor Tooling
5245 Burke Street
Windsor, ON N9A 6J3
P – 519-737-6984 / F 519-737-6572Plasman – Windsor 3 Manufacturing
635 Sprucewood Avenue
Windsor, ON N9C 0B3
P – 226-221-8120 / F 226-221-8121Plasman – Tilbury Manufacturing
Box 538, 24 Industrial Park Road
Tilbury, ON N0P 2L0
P – 519-682-1155 / F 519-682-3355Plasman – Tecumseh Manufacturing
418 Silvercreek Industrial Road
R.R. #1 Tecumseh, ON N8N 4Y3
P – 519-727-4545 / F 519 -727-4549Reference Documents:
- Notice on Feedback Process Template
- Feedback Form Template
- Disruption of Services Template
- AODA Integrated Accessibility Standard Policy
Relevant Legislation/Guidelines:
The Accessibility Standards for Customer Service, Ontario Regulation 429/07
www.e-laws.gov.on.ca at http:22.e-aws.gov.on.ca/html/source/regs/English/2007/elaws_src_regs)r067429_3e.htm
Ontarians with Disabilities Act, 2001 at
http://www.e-laws.gove.on.ca/html/statutes/english/elaws_statutes_01o32_e.htm
Accessibility for Ontarians with Disabilities Act, 2005 at
http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statues_05a11_e.htm
www.AccessON.ca – accessibility resource website
Guide to the Accessibility Standards for Customer Service
http://209.167.40.96/doc.asp?unit=cust-serv-reg&doc-&lang=eng
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